INVESTOR GRIEVANCE REDRESSAL POLICY

Every investor grievance is recorded in our Complaints Register and handled by our Grievance
Redressal Officer within committed timelines. Our process and escalation path are shown below.

Complaint Form – Click here

1. Register Your Complaint
Write to shweta.shrivastav@akccapital.com, call +91 96329 71298, or submit the Investor
Complaint Form at our office.

2. Acknowledgement — 3 Working Days
Your complaint is entered in the Complaints Register and acknowledged within 3 working
days.

3. Resolution — 15 Working Days
The Grievance Redressal Officer investigates and resolves the complaint within 15 working
days of receipt.

4. Escalate to AMC / RTA
If not satisfied, escalate to the concerned Asset Management Company or its Registrar &
Transfer Agent through the investor-service contacts given in the scheme documents.

5. SEBI SCORES → SMART ODR
If still unresolved, lodge the complaint on SEBI SCORES at https://scores.sebi.gov.in/ and
thereafter initiate Online Dispute Resolution at https://smartodr.in/.

Escalation Matrix
Level 1

Grievance Redressal Officer Shweta Shrivastav —
shweta.shrivastav@akccapital.com | +91 96329 71298 (acknowledgement 3 working
days; resolution 15 working days)

Level 2 Concerned AMC / Registrar & Transfer Agent
Level 3 SEBI SCORES — https://scores.sebi.gov.in/
Level 4 SMART ODR — https://smartodr.in/

AMFI is not a grievance escalation level. Complaints are never charged; no fee is payable to us for
registering or pursuing a complaint.